Embedding the behaviours we need for the future

Our Leadership and Personal Imperatives set out the behaviours we need and expect from our leaders and employees. Embedding them into our culture and processes is key in our view. However, we are aware that this cannot be achieved by simply communicating them to employees. For this reason, we have set out to embed them gradually over time through a change management approach and to systemically integrate them into other human capital processes. As a result, over the last two years, our Human Resources department has partnered with line managers to deliver more than 200 leader-led dialogue sessions to our employees.

In addition, we have integrated the Leadership and Personal Imperatives into both our performance management process and leadership development programmes.