Since we first introduced our Sustainability Risk Framework in 2009, we have made considerable efforts to raise awareness of sustainability issues among our underwriters and client managers. Through training, we ensure that they know how to properly apply the framework with its underlying principles of respecting human rights and protecting the environment. In recent years, we have focused on high growth markets where we want to expand our business.
In 2016, we developed a new eLearning course for our in-house training. While this continues to be compulsory for all our employees who work in underwriting and with our clients, it is now mandatory for all our new entrants, as well. In total, 2 712 employees completed the mandatory training course in 2016.
Complementing this eLearning course, we provided instructor-led training personally or via web-based conference to 205 experienced underwriters and graduates.