Developing our employees

In a world where the ability to learn and adapt quickly is increasingly crucial, the effective development of our people and leaders is key for our enduring success. For this reason, we have continued to invest significantly in this area in 2018 by reinforcing our 70/20/10 approach to enhancing and upgrading our leadership development architecture. To read more about this, see the section “Investing in a strong leadership pipeline” below. The 70/20/10 approach advocates a shift from formal training or self-study (10% of development time) to actions that reflect “on-the-job experiences” (eg rotations and stretch assignments: 70%) and “learning from others” (eg mentoring, coaching: 20%).