Message from the

Excellent results earned in a difficult environment

Dear shareholders

Two years ago I wrote to you of our plans to establish a new organisational structure. The structure would allow us to be more flexible, transparent, accountable and client-focused. I can now report that the Group has successfully executed on these plans, delivering an excellent business performance in 2012 while making a seamless transition to a new Group Chief Executive Officer.

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Group CFO George Quinn on the Annual Results 2012

Group CFO on the Annual Results 2012

Compare key figures

Compare key 2012 figures to the figures from prior years.

Compare key figures

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